| Address & Contact Numbers Managed by APAR Services Inc. 104 Forest Ave. Hudson, Ma 01749 978-562-5575 Sales sales@aparservices.com Customer Service service @ aparservices.com Policies Orders: Orders are generated online and processed offline. Ordering help is available from the Help page accessible via the button on this page. We will also accept orders by mail. To do so, fill out an order online just short of giving credit card information. Then, print the screens and mail us the order with payment. Be sure to print both screens during the ordering process, as the shipping information is on the first screen. Please note that on accessory and parts orders, delivery times can be as long as 3-4 weeks, or more. Most of these items are shipped from the manufacturers who are notoriously slow in order fulfillment. In cases where we stock the part or accessory, normal shipping policies apply. See below. In some cases, parts have to be double shipped, first coming to us and then re-shipped to the customer. Times can double in those instances. IMPORTANT: Orders that are shipped to a second address and/or recipient must include an email address and phone number for the bill-to customer (the credit card owner). Orders not in compliance will be delayed while verification is made from the individual being billed. Payment: Credit cards from Visa, Master Card, American Express, and Discover are accepted. We also accept personal checks and money orders, but merchandise shipments are delayed until funds have cleared our bank. Please note that a 5% sales tax is added to any order shipped to a Massachusetts address. Shipping: All orders are shipped either UPS, US Mail, or truck freight, depending on weight and circumstances. Most items are shipped UPS. US Mail may be used for smaller items. Truck deliveries are restricted to the continental US, and are to the tailboard only; customer is responsible for getting shipment to the ground. Basic shipping charges on truck shipments are usually applicable to commercial locations, only. On many items we offer extra cost truck delivery options for residential and liftgate service. Refusal to accept delivery of a freight shipment will incurr the cost of shipping in both directions, as well as a 25% re-stocking fee. We reserve the right to change the shipping method to better serve customer constraints, or to better ensure package arrival. Unusual shipping times may be noted in the product descriptions. Partial orders may be shipped unless special instructions are provided. Shipping rates are based on location and weight, and thus vary widely. We charge actual costs, rounded up to the dollar, plus $3 for packaging. Total charge is calculated on the complete order, and may differ from that indicated on the order form. Our shipping calculator can make mistakes. If you see an unusually low shipping charge such as $3 or zero, chances are there has been an error during the shipping calculation process. When processing the order we will notify you of the correct charges, and request authorization to proceed with the order. Special shipping rates, such as $3 shipments, are only valid for Ground shipping methods. Selecting an expedited shipping method, such as 2nd Day Air, will be overridden, and the shipment will be sent Ground. Many items, but by no means all, ship in 1 to 3 business days upon receipt of orders. Longer times often apply and are sometimes reflected in the product descriptions. Shipping dates are determined by many factors: order processing lead time, stock on-hand, drop-ship lead times, product availability, etc. Please note that ,for example, the phrase "ships in 2 weeks" means that under the above constraints we will hand the package to the shipping company driver within 2 weeks. Actual delivery then is dependent on normal shipment times determined by the carrier. These policies apply to ALL shipping methods. Please note that some products are drop-shipped from suppliers who may require an additional 1 to 3 business days lead time. Shipment locations can vary widely and delivery times are affected accordingly. For example, shipments from manufacturers in Califonia to the East Coast can add 5 business days to shipping times. ATTENTION Alaska and Hawaii Customers: The only shipping method we offer is air service. This is calculated as UPS Second Day Air. Orders are NOT delivered in two days, but, at time of shipment, this service is used. Warranties: Most products are backed by manufacturer's warranties. In addition, as detailed below, we accept returns within 30 days of products which do not meet customer expectations. Excepted from this policy are products with gasoline motors, see below. Returns: Most products are returnable within 30 days. Exceptions include: consumables, such as oil, and gasoline products, replacement parts, and where otherwise noted in the product descriptions. IN ALL CASES, products with gasoline motors are not returnable. Problems must be resolved through the manufacturer's warranty/service procedures. Returned products must be in unused condition with original packaging, accessories, and manuals. Please DO NOT use duct tape when repacking packages (clear tap is best). In order to eliminate confusion with shipping dates, etc., all returns must be accompanied by a Return Merchandise Authorization (RMA) number. This is obtained from Customer Service via email or phone 978-562-5575, contact returns @aparservices.com . Return shipments must be made via traceable shipping method, such as UPS, or Confirmation Priority Mail. Please reference invoice numbers in all correspondence. In some cases, a 25% re-stocking fee may be applied. Unauthorized returns, if accepted, always incur this fee. Email Privacy: Only apar-supply.com sees email addresses supplied with orders. Addresses are only used for order correspondence, shipment notifications, and occasional apar-supply.com specials advertisements. We may also, on occasion, use postal addresses to notify customers of special savings or new products. Errors and Omissions: Although we try to be accurate and error free, inevitably mistakes do happen. Please email us at service @aparservices.com if you encounter an error that needs fixing and we'll get on it. Due to circumstances beyond our control, product specifications and prices may change without notice. Also, prices change from time to time reflecting cost of acquisition and our desire to provide good value. Policies for Apparel Purchases Shipping and Delivery Orders for are normally shipped within 2 business days, with customer receipt in approximately 5-7 business days. However, this could be extended depending on which warehouse is providing shipment – and its distance from the customer. Please check with your Customer Service Representative for specifics relating to your order. No orders may be shipped to P.O. box addresses. Shipping charges for regular ground shipments (within the contiguous 48 U.S. states) are 5 percent of the cost of any online order $200 or more, or a flat $10 for orders from $50 to $199 plus a handling fee of $10. Rush delivery is also available but overnight or express delivery charges will apply. Shipping and Handling charges are non-refundable. Shipping outside the contiguous 48 States will require an additional charge, and there are also special shipping requirements for shipment to APO addresses. Please call or write a Customer Service Representative for further details prior to confirming order. Your order status If you've placed your order online you will receive an automatic confirmation, which we hope you'll copy. Then, once your order is shipped we will email you with UPS tracking number and/or other appropriate delivery information. Substitutes We won't substitute colors, sizes or styles without your permission. Backorders If we're out of stock we'll let you know immediately. But, out of stock items are ordinarily not backordered. Returns All returns require a prior authorization number and are subject to a 15% restocking fee. Claims for damaged or defective merchandise must be made within 10 days of receipt of the merchandise. Altered garments are not returnable. Therefore, it's especially important that "blank" garments shipped to someone other than the client-an embroidery shop, for example-are inspected upon delivery to check style, quantities, sizes and colors against client's original order. Cancellations and refused orders Cancellations are subject to a 15% restocking fee unless the order was cancelled prior to shipment. Once shipment occurs the Return policy applies. All unclaimed or refused shipments are also subject to a 15% restocking fee, in addition to return freight charges. Orders will be shipped only upon credit card authorization or open account approval. Corporate Apparel Unlimited accepts only Visa, Mastercard, or American Express. |